Terms

Your order will be shipped in 2 or 3 days after receipt of your order, excluding goods made to order or clearly personalized, except products out of stock. During holiday periods, delivery might take a little longer. The lowest shipping cost to your home address is calculated automatically at checkout. There is no extra charge if a single order results in subsequent deliveries. Shipping is only available to residential addresses.

You have 14 days to decide if the item is right for you. A return can be requested by clicking on 'My LaSonanta' at the top right and next select the "Returns". La Sonanta guarantees to refund any items, less shipping charges, provided that they are returned in original condition. The online tracking of the transport service will identify the time of receipt at home.  

In-store purchases or sealed products like DVD, Books and CDs as well as annouced clearence sales do not qualify for return rights. If you want to return the product, please understand that you are responsible for the shipping and the shipper. Since we are a small-sized specialty store and that it is virtually impossible for us to determine the best mode of transportation in your local area, we can not organize the return shipping and can not refund the costs of the return shipping. We strongly advise you to always use insured shipping and optimally insure your return shipment against loss or damage during transport for the purchase value of the product to be returned. All products must be returned to us in the original undamaged box and packaging. If the products show signs of wear and tear that results in a diminished value, we reserve the right to reduce the refund accordingly. Therefore, treat the products or instrument(s) with care while they are in your possession and do not play or use them after you have informed us that you want to return the product. The responsibility for the product lies with you, the customer, until the product is received by us. Special ordered products, custom orders or goods which have been manufactured or altered according to customer specifications and for which a non-refundable deposit was paid are excluded from this return policy. We will do our utmost to find a solution acceptable to all parties, but there is no guarantee that we can fully refund the amount paid for the custom product.

Your security... our priority.

Our commitment is unlimited in relation to the safety of your orders and your privacy.
Every time you pay for an order at La Sonanta your card number and identity are encrypted and unvisible stored by our 3-D Secure™ anti-frau protection. Your actual card number simply can not and will not ever be known by anyone due to this encrypted and TLS authenticated technology making online payments an ultra safe online shopping experience.

Your privacy...our priority.

La Sonanta only collects your personal data for the purpose to deliver your orders. You can change or delete any aspect of your personal data at any moment without any notice to La Sonanta by accessing the 'My LaSonanta' menu option at the header of the Site. We will not collect data beyond what is necessary to accomplish the delivery and status notification purpose; we guarantee the confidentiality of your personal data contained in our files, we will not transfer data to third parties or across borders; we apply high technical standards to make our processing of data secure.

APPLICABLE LAW AND COMPETENT JURISDICTION

Belgian law is applicable to the services and products provided by La Sonanta and any disputes relating thereto, of whatever nature, will be brought exclusively to the attention of the courts of the registered office of La Sonanta.

If, for reasons of international law, another law applies, the interpretation of these general terms and conditions will be made primarily in light of Book VI of the Belgian Code of Economic Law.

In the event of a cross-border dispute, recourse may be had to the online dispute resolution platform of the European Union, via the following link: http://ec.europa.eu/odr.

Store location:

Groenlaan 84 9550 Herzele Belgium
VAT number BE 0859-698-231