Your order will be shipped in 1 or 2 days after receipt of your order, excluding goods made to order or clearly personalized, except products out of stock. During holiday periods, delivery might take a little longer. You can track your order at 'My Account'.
The lowest shipping cost to your home address is calculated automatically at checkout. There is no extra charge if a single order results in subsequent deliveries. Shipping is only available to residential addresses.
Return right: You have 14 days to decide if the item is right for you. A return can be requested by clicking on 'My Account' at the top right and next select the "Returns". La Sonanta guarantees to refund any items, less shipping charges, provided that they are returned in original condition. The online tracking of the transport service will identify the time of receipt at home. In-store purchases or sealed products like DVD, Books and CDs as well as annouced clearence sales do not qualify for return rights. If you want to return the product, please understand that you are responsible for the shipping and the shipper. Since we are a small-sized specialty store and that it is virtually impossible for us to determine the best mode of transportation in your local area, we can not organize the return shipping and can not refund the costs of the return shipping. We strongly advise you to always use insured shipping and optimally insure your return shipment against loss or damage during transport for the purchase value of the product to be returned. All products must be returned to us in the original undamaged box and packaging. If the products show signs of wear and tear that results in a diminished value, we reserve the right to reduce the refund accordingly. Therefore, treat the products or instrument(s) with care while they are in your possession and do not play or use them after you have informed us that you want to return the product. The responsibility for the product lies with you, the customer, until the product is received by us. Special ordered products, custom orders or goods which have been manufactured or altered according to customer specifications and for which a non-refundable deposit was paid are excluded from this return policy. We will do our utmost to find a solution acceptable to all parties, but there is no guarantee that we can fully refund the amount paid for the custom product.
To avoid not being aware of the most current terms and conditions, your agreement to take note of our general conditions is mandatory for each individual order.
This question of acceptance of the conditions will be asked to you specifically before each individual order that you place on our site.
If you do not agree with any of these conditions, we advise you not to place your order and to contact us.
